General Terms & Conditions

These Terms & Conditions apply to bookings and use of ROUND operated by ROUND WHITE CITY LTD (“ROUND”, “we”, “us” or “our”). By making a booking, attending the venue or purchasing services from ROUND, you agree to these terms. Separate Membership Terms apply to ROUND memberships.

1. About ROUND

ROUND is an indoor golf, food, drink and events venue at Television Centre, White City, London.

Company: ROUND WHITE CITY LTD (Company No. 16314533)
Registered office: St Ann’s House, North Street, Radcliffe, M26 2RN

Venue: Round, 101 Wood Lane, Television Centre, London W12 7FR
Email: help@roundclub.com
Website: roundclub.com

2. Bookings

Bookings may be made through our website, booking platform, at the venue or through another channel authorised by ROUND. A booking is confirmed when you receive booking confirmation from us or our authorised booking provider. You are responsible for checking that the date, time, service and other details shown in your booking confirmation are correct. Prices applicable to your booking will be shown before payment or confirmation.

3. Payment

Payment may be required in full or in part when booking. Where a deposit is accepted, any remaining amount must be paid by the date stated at the time of booking. Prices will state whether VAT is included where applicable.

4. Bay bookings

A golf bay is reserved for the period shown in your booking confirmation. Customers should arrive sufficiently early to check in and prepare before their booked start time. Your booking normally ends at the scheduled finishing time even if you arrive late. We cannot guarantee that lost time can be added to the end of a booking because another customer may have booked the bay immediately afterwards.

If you are more than 15 minutes late and have not contacted us, we may treat the booking as a no-show and release the bay to other customers. Bays booked using included membership hours are dealt with under the Membership Terms.

The maximum number of people permitted in a bay will be shown during booking or confirmed by ROUND. Customers must comply with reasonable instructions from ROUND staff concerning safe use of the bays and equipment.

5. Cancellations and changes

Standard bay bookings may be cancelled or moved without charge provided ROUND receives at least 24 hours’ notice before the booked start time. Where a qualifying cancellation is made, the customer may choose a refund to the original payment method or a booking credit, unless a different option was clearly stated at the time of booking.

If a standard bay booking is cancelled with less than 24 hours’ notice, no credit or refund will be given. No credit or refund will be given for a no-show. Nothing in these terms affects any statutory rights you may have. Different rules apply to bays booked using included membership hours, as set out in the Membership Terms.

6. If ROUND cancels your booking

Occasionally we may need to cancel or materially change a booking because of equipment failure, safety issues, venue closure or circumstances outside our reasonable control. Where ROUND cancels a booking and cannot offer a reasonable alternative, you will be entitled to a refund of the amount paid to ROUND for the affected service. We will not seek to exclude liability where doing so would be unlawful.

7. Behaviour and safety

We want ROUND to be a welcoming and enjoyable environment. Customers must behave responsibly and must not:

• behave in a threatening, abusive, discriminatory or dangerous manner;
• deliberately misuse golf equipment or venue facilities;
• interfere with other customers’ enjoyment of the venue;
• disregard reasonable safety instructions from our staff; or
• cause deliberate or negligent damage.

ROUND may refuse service or require a person to leave where we reasonably consider this necessary for safety, licensing, security or the comfort of other customers. No refund will ordinarily be payable where removal results from serious misconduct by the customer.

8. Golf equipment

Golf clubs and other equipment supplied by ROUND remain our property. Customers must use equipment appropriately and follow instructions provided by our staff. You may be responsible for the reasonable cost of repairing or replacing equipment where damage is caused deliberately or through negligence. Normal wear and tear is not chargeable.

9. Alcohol

ROUND operates in accordance with applicable licensing laws. We may refuse to sell or serve alcohol where required or permitted by law, including where a person is unable to provide satisfactory proof of age or appears intoxicated. ROUND operates a responsible approach to the sale and consumption of alcohol. We operate a Challenge 25 policy, so anyone who appears to be under 25 may be asked for valid photo ID before being served alcohol.

10. Children and young people

Children and young people under 18 are welcome but must be accompanied and supervised by a responsible adult at all times. ROUND may set times after which under-18s are not admitted, and these will be shown on our website and at the venue. Certain activities or areas may be restricted to over-18s.

11. Food allergies and dietary requirements

Food at ROUND is prepared and supplied by Assenheims, an independent food business operating at the venue. Drinks are prepared and served by ROUND. Customers with food allergies or intolerances must tell a member of staff before ordering. Allergen information for food is provided by Assenheims and is available on request. Although reasonable precautions are taken, food and drink are prepared in environments that handle multiple allergens, and we cannot guarantee that any item is free from allergens.

12. Outside food and drink

Unless agreed by ROUND in advance, outside food and drink may not be consumed at the venue. Reasonable exceptions will be made where appropriate, including where required for medical reasons or for babies and young children.

13. Personal belongings

Customers are responsible for taking reasonable care of their belongings while visiting ROUND. We are not responsible for loss or damage that we could not reasonably have prevented. Nothing in these terms excludes or limits liability where it would be unlawful to do so.

14. Events and group bookings

Corporate events, private hire, large group bookings and exclusive venue hire may be subject to additional written terms. These may include arrangements relating to deposits, minimum spend, final guest numbers, cancellation deadlines, catering and damage. Where separate event terms are agreed, those terms will take precedence in relation to the relevant event if there is any inconsistency with these general terms.

15. Golf lessons and club fittings

Golf lessons at ROUND are delivered by independent, self-employed golf coaches who are not employees of ROUND. Your agreement for the coaching itself is with the coach, and the coach is responsible for the instruction they provide. ROUND provides the bay and venue facilities, and these terms apply to your use of the venue during a lesson.

Unless the coach tells you otherwise when you book, lessons must be cancelled or rearranged at least 24 hours before the start time. Lessons cancelled with less notice, or missed, may be charged in full.

Club fittings are provided in partnership with Callaway and may be subject to Callaway’s own terms, which will be made available when you book.

16. Filming and photography

ROUND may take photographs and video at the venue for use on our website, social media and other marketing. Where filming is taking place, we will try to let guests know and will avoid featuring identifiable guests who have asked not to appear. If you would prefer not to be featured, please tell a member of staff, or contact help@roundclub.com and we will remove content you appear in where reasonably possible. Please be considerate of other guests when taking your own photos or videos.

17. Promotions and offers

Promotions, discount codes and special offers may be subject to specific conditions. Unless stated otherwise, promotions cannot be combined and have no cash value. We reserve the right to withdraw or amend a promotion before it has been accepted by a customer, but this will not affect a booking already validly made under that promotion.

18. Website information

We take reasonable care to ensure that information published on our website is accurate. Occasionally pricing, descriptions, availability or other information may contain an obvious error. If we discover a material error relating to a booking, we will contact you promptly and give you an appropriate opportunity to proceed on the corrected basis or receive a refund where appropriate.

19. Our responsibility to you

ROUND will provide its services with reasonable care and skill. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence where liability cannot legally be excluded, fraud or fraudulent misrepresentation, breach of rights that cannot legally be excluded or limited, or any other liability that cannot lawfully be excluded.

ROUND is not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses incurred by a consumer acting for personal purposes.

If you book or buy from ROUND as a business, including corporate memberships, corporate events and group bookings paid for by an organisation, ROUND will not be liable for any loss of profit, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss. Our total liability to a business customer arising from or in connection with a booking or contract will be limited to the total amount paid to ROUND under that booking or contract in the 12 months before the event giving rise to the claim. This does not limit any liability that cannot lawfully be limited.

20. Circumstances outside our control

We will not be responsible for failure or delay caused by circumstances outside our reasonable control, provided that we take reasonable steps to minimise the effect on customers. Where such circumstances materially prevent us from providing a booked service, we will deal with affected bookings fairly and in accordance with applicable consumer law.

21. Complaints

We want to resolve problems promptly. Please raise any issue with a member of staff while you are at the venue where possible. Alternatively contact help@roundclub.com and provide your name, booking reference and sufficient information for us to investigate the matter.

22. Changes to these terms

We may update these terms from time to time. Changes will not retrospectively alter the terms of a booking already made unless required by law or agreed with you. The version applying to your booking will normally be the version in force when you booked.

23. Your statutory rights

These terms do not affect rights that consumers have under applicable law.

24. Governing law

These terms are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you may also have rights under the law applicable where you live.

25. Contact

Company: ROUND WHITE CITY LTD (Company No. 16314533)
Registered office: St Ann’s House, North Street, Radcliffe, M26 2RN

Venue: Round, 101 Wood Lane, Television Centre, London W12 7FR
Email: help@roundclub.com
Website: roundclub.com